Frequently Asked Questions

Orders within India generally take 3–5 business days for delivery. Actual delivery times may vary depending on your location and courier service.

International orders generally take 7–14 business days or longer, depending on the destination country, customs clearance, and local courier services.

Unexpected courier or operational issues may cause delays. In such cases, delivery may require up to an additional 7 business days. Please contact our support team if your order has not arrived within the expected timeframe.

We do not accept returns for products delivered in good condition. Returns are considered only for verified damaged or defective products, subject to our Return & Refund Policy and applicable law.

Report the issue within 24 hours of delivery. Keep the original packaging and provide a complete, unedited unboxing video showing the package being opened and the damage, clear photographs, and your order number.

Yes. A complete, unedited unboxing video and clear photographs are required to support a damage or defect claim. Claims without sufficient proof may not be approved, subject to applicable consumer protection laws.

If your claim is approved, the refund will be processed after we receive and verify the returned damaged or defective product. Processing generally takes 3–5 business days after verification. Your bank or payment provider may require additional time to credit the amount.

Returns and refunds are not accepted for incorrect size selection, colour preferences, change of mind, or other personal reasons when the product is delivered in good condition.

Please contact our customer support team as soon as possible if you need to request an order change or cancellation. Requests are subject to order processing status and applicable law; cancellation cannot be guaranteed once an order has been dispatched.

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country's regulations. Any applicable charges should be checked before placing your order.

Please contact us using the contact details listed on our website. Keep your order number ready so our team can assist you more efficiently.